Privacy policy of Key Instruments

May 25, 2021

In the Privacy policy of Key Instruments we explain what we do at the website https://www.key-instruments.com with information that we learn about you. Your privacy is very important to Key Instruments. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly.  If you have any questions or want to know exactly what we keep about you, please contact us after reading the Privacy policy of Key Instruments.

Handling the order

When you place an order with us, we use your personal data to handle it properly. We use WooCommerce as our website platform. Therefore we also receive information about your payment from your bank or credit card company. For this we use your payment details, date of birth, name and address details, gender, IP address, e-mail address, telephone number and billing address. We have a legitimate interest in this. We keep this information until your order is completed and seven years after that (that is the legal retention period obligation).

Statistics and Profiling

We keep statistics about the use of our webshop. With these statistics we improve our web shop in order, for example, to show only relevant information. We can combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us. We use your IP address for this and we only do this on the basis of your permission. Finally we keep this information for one year.

Contact form

With the Tawk.to contact form you can ask us questions or make requests. For this we use your e-mail address, IP address and name. We do this on the basis of your permission. Finally we keep this information until we are sure that you are satisfied with our response.

Newsletter

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your email address will only be added to the list of subscribers with your permission. This information is kept until you cancel the subscription.

Your account

You must first register to be able to buy products in our webshop. You must then provide information about yourself and choose a username. We use this to create an account, on which you can log in with that username and a password of your choice. For this we use your name and address details, telephone number, e-mail address, IP address, date of birth, billing address, payment details and gender. We have a legitimate interest in this. We keep this information until you cancel the account. Essentially we keep this information so that you do not have to fill it in again and again and so that we can approach you more easily if necessary at the webshop. You can change information via your account whenever you want.

Advertisement

We would like to send you advertisements about offers and new products or services. We do this by email. You can object to this advertisement at any time. Each email contains an unsubscribe link. You can block us or use the unsubscribe option.

Location data

Sometimes it is necessary for our webshop https://www.key-instruments.com to find out where you are (For example to calculate the TAX rate). The location information you fill in will be used to customize the invoice you get. Disclosure to other companies or institutions Under no circumstances will we give your personal data to other companies or institutions, unless this is necessary for our website or if we are legally obliged to do so (for example if the police requires this when a crime is suspected).

Cookies

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But we can also see that you are visiting us again. When you visit our website for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies. You can disable the placing of cookies via your browser, but some things from our website will no longer work properly.

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have agreed a processor agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is very important to us. We ensure that your data is properly secured with us. We constantly adjust security and pay close attention to what can go wrong. Changes to this privacy statement When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to also announce changes separately. View, change and delete your data. If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:
1. Receive an explanation of what personal data we have and what we do with it
2. access to the precise personal data we have
3. having errors corrected
4. to have outdated personal data removed
5. withdraw consent
6. object to a particular use

Make sure you always clearly indicate who you are, so that we can be sure that we do not
modify or delete data from the wrong person.

To file a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
Key Productions / Key Instruments
De Parse 9C
8491 PJ AKKRUM
The Netherlands
info@key-instruments.com